The Process
Log in to your customer account: Click on the "Account" or "Login" link in the upper right-hand corner of the page. Enter your email address and password associated with your account to log in. (You may need to register for an account if you haven't already done so)
Access your order history: Once you've logged in, navigate to the "Order History" or "My Orders" section of your account dashboard.
Locate the order: Find the order containing the item(s) you'd like to return. Click on the order number or "View Order" button to access the order details page.
Initiate a return: On the order details page, click the "Request a Return" or "Start a Return" button. This will open the returns request form. If you want to return your item(s) for an exchange you can request this in the next step where you will fill out any extra information.
Complete the returns request form: Fill out the required information on the form, such as the reason for the return, the item(s) you'd like to return, and any additional comments or feedback. Once you've completed the form, click the "Submit" button. If you're returning for an exchange please specify which size or product you would like to exchnage your current item(s) with.
Await return authorisation and instructions: Our team will review your return request and send you an email with return authorisation and instructions on how to ship the item(s) back to us. Please ensure you follow the provided instructions to avoid any delays or complications with your return.
Ship the item(s) back: We do not provide shipping labels for returns and recommend that you use a reputable courier with a tracked service to help ensure the parcel does not get lost. We take no responsibility for parcels that don't arrive back with us.
Receive your refund or exchange: Once we receive and inspect the returned item(s), we will process your refund or exchange. Please allow up to 3-7 business days for the refund to be credited to your original payment method and 1-3 days after receiving the exchange for your new item(s) to be shipped out.
Please note that all returns must meet our return policy guidelines, including being within the return window and in original, unused condition with all tags and packaging intact. You can review our full return policy here.
If you have any questions or concerns about the returns process, please don't hesitate to contact our customer support team at Info@wop-wops.co.uK
180 Day exchanges
At Wop-Wops, we are dedicated to offering a seamless shopping experience and ensuring our customers are satisfied with their purchases. If you find that your item doesn't quite meet your expectations or you need a different size or color, we provide a generous 180-day exchange policy.
You can exchange eligible items within 180 days of the delivery date, as long as they are in their original, unused condition with all tags, labels, and packaging intact. Keep in mind that some products, such as undergarments, swimwear, personal care items, gift cards, clearance items, and customised products, are considered final sale and are not eligible for exchanges.
At Wop-Wops, we strive to ensure our customers have a satisfying shopping experience. If you are not completely happy with your purchase, we offer a hassle-free 30-day refund policy.
30 day refunds
You can return any eligible items within 30 days of the delivery date, provided they are in their original, unused condition with all tags, labels, and packaging intact.
Please note that some products, such as undergarments, swimwear, personal care items, gift cards, clearance items, and customised products, are considered final sale and are not eligible for returns or exchanges. Additionally, we can only accept returns for products purchased directly from Wop-Wops Ltd or one of our partnered stockists.
Terms and Conditions
If you need to initiate a return, simply follow our easy returns process outlined in our Returns Terms and Conditions. Once we receive and inspect the returned item(s), we will issue a refund to the original payment method within 5-7 business days.
At Wop-Wops, we are committed to providing quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Returns Terms and Conditions outlined below:
Return Window: Items must be returned within 30 days of the delivery date. Returns received after this window may not be accepted and could be returned to the customer at their own expense.
Condition of Items: All items must be returned in their original, unused condition with all tags, labels, and packaging intact. Items that have been used (this includes being washed), damaged, or altered in any way will not be eligible for a return or exchange.
Non-Returnable Items: For hygiene and safety reasons, certain products such as undergarments, swimwear, and personal care items cannot be returned. Additionally, gift cards, clearance items, and customised products are considered final sale and are not eligible for returns or exchanges. Your statutory rights remain unaffected under the Consumer Rights Act.
Refunds: Once we receive and inspect the returned item(s), a refund will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for the credit to appear on your account, depending on your financial institution's policies.
Exchanges: If you would like to exchange an item, please follow the return process outlined above under "180 day exchanges"
Damaged or Defective Items: If you receive a damaged or defective item, please notify our customer support team at Info@wopwops.co.uk within 7 days of delivery. We may request photos of the damaged or defective product to assess the issue and determine the best course of action.
Return postage: please note that you are responsible for all shipping costs associated with returning items.
Return postage for orders outside the UK: Any fees incurred by Wop-Wops for unpaid customs duties or taxes will be deducted from the refund amount.
Eligible Purchases: We can only accept returns for products purchased directly from Wop-Wops Ltd (not from any of our stockists). Returns will not be accepted for items purchased from third-party sellers, such as online second-hand clothing websites or similar platforms. A receipt will be required, bank statements will not qualify as proof of purchase.
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