Warranty overview

Our warranty covers genuine manufacturing faults within the stated period from the original purchase date.

  • All garments are covered for 12 months against manufacturing defects.

  • Boots are covered for 3 years for craftsmanship.

  • Proof of purchase is required for all warranty assessments.

  • Each item is inspected before a repair, replacement or refund decision is made.

G

Garments

Garments are covered for 12 months against manufacturing defects.

  • Coverage applies from the original purchase date.

  • Manufacturing defects can include faults in construction, stitching or components caused during production.

  • Items must have been used as intended and cared for appropriately.

  • Normal wear, accidental damage and misuse are not covered.

B

Boots

Boots have a 3 year warranty for craftsmanship.

Special cover

3 year craftsmanship warranty

Boots are treated separately from garments and include extended coverage for craftsmanship faults for 3 years from the original purchase date.

  • Coverage focuses on craftsmanship faults arising from how the boots were made.

  • The warranty period is 3 years from the original purchase date.

  • Boots must be inspected before any warranty remedy is confirmed.

  • Wear from regular use, poor care or external damage is not covered as a craftsmanship fault.

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Exclusions

The warranty does not cover issues caused outside of manufacturing defects or craftsmanship faults.

  • Normal wear and tear.

  • Accidental damage, misuse or improper care.

  • Damage caused by alterations, repairs or modifications carried out by third parties.

  • Items without valid proof of purchase.

How to claim

To make a warranty claim, provide your order details and clear photos showing the fault.

  • Have your proof of purchase ready.

  • Include photos of the issue and the full product where possible.

  • Describe when the issue started and how the item has been used.

  • Our team will assess the claim and advise the next step.