Warranty overview
Our warranty covers genuine manufacturing faults within the stated period from the original purchase date.
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All garments are covered for 12 months against manufacturing defects.
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Boots are covered for 3 years for craftsmanship.
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Proof of purchase is required for all warranty assessments.
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Each item is inspected before a repair, replacement or refund decision is made.
Garments
Garments are covered for 12 months against manufacturing defects.
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Coverage applies from the original purchase date.
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Manufacturing defects can include faults in construction, stitching or components caused during production.
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Items must have been used as intended and cared for appropriately.
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Normal wear, accidental damage and misuse are not covered.
Boots
Boots have a 3 year warranty for craftsmanship.
Special cover
3 year craftsmanship warranty
Boots are treated separately from garments and include extended coverage for craftsmanship faults for 3 years from the original purchase date.
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Coverage focuses on craftsmanship faults arising from how the boots were made.
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The warranty period is 3 years from the original purchase date.
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Boots must be inspected before any warranty remedy is confirmed.
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Wear from regular use, poor care or external damage is not covered as a craftsmanship fault.
Exclusions
The warranty does not cover issues caused outside of manufacturing defects or craftsmanship faults.
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Normal wear and tear.
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Accidental damage, misuse or improper care.
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Damage caused by alterations, repairs or modifications carried out by third parties.
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Items without valid proof of purchase.
How to claim
To make a warranty claim, provide your order details and clear photos showing the fault.
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Have your proof of purchase ready.
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Include photos of the issue and the full product where possible.
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Describe when the issue started and how the item has been used.
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Our team will assess the claim and advise the next step.